In the quality world of contact centers, we used to live in the land of 2 percent. A handful of calls per agent per month, chosen at random, and we called it “QA.” It was closer to QA tourism than QA ...

Part two of the PetSmart Charities–Gallup study reveals gaps between veterinarians and pet owners on flexible care options ...

With a little planning, you can transform your vegetables from bland or bitter to tender, savory, and even sweet.

Democrats are winning on economic populism. To make lasting change, they should pair it with an ambitious agenda for ...

Most people train their core with good intentions but poor results. Endless crunches, rushed planks, and random workouts ...

S&P 500 high P/E doesn’t reliably forecast weak returns—learn why popular charts mislead and how rates, trade, and ...

From probabilistic answers to off-site signals, AI visibility works differently than SEO. These seven truths explain how and ...

We partnered with Harvard’s Science of Cooking program to test common ways to reduce bean-related gas—and find out which ...

With firms looking increasingly unable to buy more memory chips, squeezing every last drop of performance from existing ...

A pistol with a good reputation doesn’t magically stay that way forever. Most of the time when a “bombproof”... The post The ...

New dating of pigments reveals that cave paintings in the Lower Pecos region of Texas could be nearly 6,000 years old.

Objectives Cardiovascular diseases (CVDs) are a leading cause of mortality in Nepal. Risk perception is crucial for the prevention of CVD-related behaviours. This study assessed CVD risk perceptions ...