Top 5 CRM software for sales and customer management: compare features, pricing, and best-fit use cases to boost revenue, retention.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Apptivo offers a comprehensive suite of tools for contact management, lead tracking, opportunity management, and sales forecasting, all within a highly customizable interface.

The best email encryption software can prevent hackers from scraping your emails for company contracts, financial records, and workplace credentials.

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...

An email scam is abusing abusing PayPal’s "Subscriptions" billing feature to send legitimate PayPal emails that contain fake purchase notifications embedded in the Customer service URL field. Over the ...

Visualizing popular SaaS pricing models and key factors to help businesses choose the ideal subscription for sustainable growth and customer satisfaction. Pixabay, Pexels Software as a service ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Cybercriminals are abusing a widespread lack of authentication in the customer service platform Zendesk to flood targeted email inboxes with menacing messages that come from hundreds of Zendesk ...