Fraudsters who use remote desktop support programs while scamming their victims have made it difficult for at least one legitimate IT company to convince users that it's not trying to steal their ...

Originally called the NetworkStreaming SupportDesk, the company earlier this year rebranded its appliance as well as itself under the Bomgar name. Regardless of its moniker, the Bomgar Box is ...

At some point, calling your tech-savvy friends and relatives for help gets old. Or rather, they stop answering the phone, and you’re left on your own to figure out why your Wi-Fi doesn’t work.

Hybrid and remote work has introduced novel difficulties for IT departments and workers, such as how to access resources or troubleshoot issues when employees are geographically dispersed. Fortunately ...

Buying for the first time? Know what your options are. Considering replacing what you have? You might just save 25% or more on licensing costs. Here's what to look for and 12 leading remote support ...

As the title says, Terminal Services became Remote Desktop Services with the release of Windows Server 2008 Support Pack 2. Don’t feel bad if you still refer to Terminal Services: Microsoft employees ...

There are reports by both Windows 11 and Windows 10 PC users whereby after installing a recent Windows update, they cannot start Remote Desktop Services on their ...

Remote desktop tools are the only practical access solution for deskbound workers who are only occasionally out of the office, but should you use a hosted service or an appliance? It will depend on ...

Remote work became the norm in 2020, and in 2021, it’s likely to continue for many. That can make accessing important work documents and software difficult. Fortunately, there’s a way around that ...

As households fill up with PCs, gadgets and networking gear, today's troubleshooters are finding ways to skip the house call. Erica Ogg is a CNET News reporter who covers Apple, HP, Dell, and other PC ...